ServiceNow

ServiceNow delivers a single, powerful digital workflow platform to transform business and technology operations while modernizing customer-centric priorities. KGS has tailored ServiceNow solutions for the public sector to:

• Automate and streamline processes to increase the efficiency of operations.
• Empower technology as a business delivery-reliable services with quantitative analytics
• Enable enterprise-wide workflows for efficient customer services with modernized and seamless experiences.

KGS employs the various ServiceNow Management Platform capabilities to transform our customers’ operations. Through deep expertise and best practices, we consistently deliver the core benefits of ServiceNow as a digital business platform to modernize and transform IT, create and improve efficiencies, drive cost-effective solutions, provide strategy and governance, create integrations, develop applications, and ensure security and FedRAMP compliance.

USDA Streamlines Operations and Drives Digital Transformation

KGS partnered with our customer to replace their manual tasks, reduce human errors, and eliminate many time-consuming or repetitive tasks with automated workflows in ServiceNow using built-in low or no-code solutions. KGS leveraged a DevOps approach, working with operational teams and stakeholders to understand their business requirements, challenges, and manual tasks to propose and implement solutions symmetrically and collaboratively. As a result, the siloed developer and operations challenges at USDA were eliminated.